DELIVERY AND RETURNS POLICY
As every REBECCAS HAT WIGS is custom-made specifically to the specifications of the client we recommend that you carefully consider the correct colour of hair and choice of hat. If you require assistance with any part of this, please do not hesitate to contact us.
Delivery and Delays
As all our products are custom made to order it can take 3-4 weeks for fabrication or stock replenishment. We endeavour to fabricate as rapidly as possible and you will be informed by email if we are able to complete the order in a faster time frame or if there will be any delays to our standard 3-4 week fabrication.
Our Custom Orders and Refunds
A custom piece is a bespoke product exclusively made with a particular client in mind. We do not have a refund option for any of our products regarding change of mind/colour/size etc.
We verify all products prior to shipping, however in the unlikely event that the piece is faulty and unrepairable by REBECCAS, a refund will be issued. Shipping costs, credit card charges and any other fees are non-refundable.
The customer is responsible for the actual shipping costs to facilitate a return in the event of a fault, irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of your order.
International Custom Laws and Taxes
REBECCAS cannot be responsible or give advice for any specific country import taxes and duties. These fees are also non-refundable.
To Return a Faulty Product
You must inform REBECCAS by email – firstname.lastname@example.org within 48 hours of delivery if the product is faulty. All faulty products must be shipped back with tracking and a ‘signature upon delivery’
For international returns, the customer is responsible for completing a customs declaration form accurately. You must declare that it is a ‘returned product to the retailer. If the form is not filled in accurately and REBECCAS is charged tax due to your claim, this amount will also be deducted from your refund.
REBECCAS ships all parcels with the security of a ‘signature upon delivery’ or use of a Courier Service. If the buyer is unavailable when the parcel arrives, in most cases, the post/courier will inform the recipient of the location for the parcel pick up or organise a re-delivery. Parcels that are not collected within the specified time frame will be shipped back to ourselves. In this case, we will need to then return the parcel back to the buyer, at the buyer’s expense, and it will be classed as a final sale. REBECCAS cannot be responsible for lost packages if they are not collected or lost in return shipment.
The customer is responsible for tracking their shipment and REBECCAS cannot be held responsible for items that are damaged, lost or stolen. If a customer makes an adjustment to the original shipping address REBECCAS are not responsible for these changes in case a parcel is not delivered.